Products
CCM Solutions can offer customers a wide range of Oracle support services that can be tailored to help you meet and exceed your business objectives. Our team are experienced in supporting Oracle on a wide variety of Operating Systems including:
Unix (AIX, Dynix, Solaris, HP-UX, etc)
Linux
HP OpenVMS
Windows NT 4/2000/2003
We have four main support packages available, however we understand that one organisation can have very different requirements to another, accordingly these packages can be tailored to meet your specific business requirements.
The core benefits that our support services typically provide are:
- An initial 'universal' Health Check to determine the overall state and condition of the Oracle system(s)
- Recommendations on how to possibly improve the Oracle systems performance and reliability (if applicable)
- Flexible support arrangements for the Oracle systems
- Proactive system monitoring (where applicable)
- Management reports detailing service levels delivered
- Support provided by experienced Oracle DBA’s
- Full range of Oracle RDBMS supported (versions 5 through to 10g)
- Support for Oracle Applications environments (10.7, 11i)
| Support Package | Hours Covered | Response Time | Proactive Monitoring |
|---|
| BRONZE | 9-5 | 4 hours | YES |
| SILVER | 8-8 | 1 hour | YES |
| GOLD | 24 x 7 | 30 minutes | YES |
| PLATINUM | 24 x 7 | Direct to consultant | YES |
We can also offer a 'pay as you go' support model for businesses that have small, stable systems and who wish to reduce their annual cost of ownership. We can help organisations looking to free expensive, dedicated, in-house DBA resource of the burden of managing and monitoring such systems.
Let us talk to you about remotely managing and supporting your systems for a fixed annual fee.
Please contact our sales team for further information.
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